Terms and Conditions.

Reservation Process: A quote request is not a confirmed reservation. Vehicle availability must be verified and applicable payment requirements satisfied before Cliche Car Service issues electronic booking confirmation. A vehicle is not guaranteed until confirmation.

Booking Timing: We recommend making your reservation at least 48 hours in advance of your scheduled pick-up time. However, for last-minute requirements, we can accommodate your request based on vehicle availability.

Confirmation Review: To prevent any discrepancies or misunderstandings, we strongly advise you to thoroughly review the confirmation email. It is crucial to verify details such as the pick-up address and scheduled pick-up times. If you discover any inaccuracies in your confirmation, please contact us immediately. Our drivers will rely on the information provided in the confirmation email to plan their routes.

Billing & Payment Processing: Payment for individual reservations follows the disclosed and agreed booking terms. Approved corporate accounts may receive monthly invoices under separately agreed terms. Signed corporate agreements take precedence for provisions they specifically address; standard Terms apply to matters they do not address.

Confirmed reservation prices include the agreed transportation, applicable taxes, standard service fees and chauffeur gratuity unless a particular charge is explicitly disclosed separately before booking confirmation. Disclosed conditional charges may apply for excess waiting, overtime, additional stops, requested itinerary changes and other approved conditional circumstances. These operating-policy corrections apply to reservations confirmed after their publication. Existing confirmed reservations retain their original agreed terms.

Moderate policy — sedans and SUVs: Cancellations received at least 48 hours before scheduled pickup receive a 50% refund, with a 50% cancellation fee. Cancellations received less than 48 hours before pickup receive no refund and incur a 100% cancellation fee.

Strict policy — all other vehicle categories: Vans, Sprinters, limousines, motorcoaches and all other non-sedan/SUV vehicles receive a 50% refund for cancellations received at least 7 calendar days before scheduled pickup, with a 50% cancellation fee. Cancellations received less than 7 calendar days before pickup receive no refund and incur a 100% cancellation fee.

At exactly the applicable deadline, the 50% refund remains available. Both policies apply to hourly and point-to-point reservations. No-shows receive no refund and incur a 100% cancellation fee. Cancellation requests are accepted by telephone (623-632-8878) or email and take effect when received by Cliche; we provide written acknowledgment. Standard deadlines also apply to short-notice bookings and are disclosed before confirmation.

Separately signed corporate agreements take precedence for provisions they specifically address. Qualifying airline cancellations or significant flight changes after boarding or during travel permit penalty-free rescheduling, subject to availability. Automatic refunds are not guaranteed; refund requests are considered separately. Approved refunds return to the original payment method, with processing time dependent on the payment processor and financial institution.

These revised cancellation policies apply only to reservations confirmed after publication of these updated Terms and Conditions. Existing confirmed reservations retain their original agreed terms.

Booking Changes: 1. Change Requests: a. Passengers may request changes to their booking details, including date, time, pickup location, and destination, subject to availability and prior approval by Cliche Car Service. b. All change requests must be communicated to Cliche Car Service as soon as possible to allow for necessary adjustments.

2. Change Fees: a. Cliche Car Service may apply change fees for modifications made to a confirmed booking. Price differences and applicable fees must be disclosed and accepted before the change is confirmed. b. Applicable payment requirements follow the disclosed and agreed booking terms.

3. Availability: a. All changes to bookings are subject to vehicle and driver availability. Cliche Car Service will make reasonable efforts to accommodate change requests, but cannot guarantee availability, especially for last-minute changes. b. In the event that Cliche Car Service cannot accommodate a requested change, the original booking details will remain in effect, and the passenger will be responsible for any applicable cancellation fees, if applicable.

4. Cancellation Policy: a. Changes to a booking may be subject to the cancellation policy of Cliche Car Service. Passengers are advised to review the cancellation policy prior to making any changes to their booking. b. Applicable cancellation terms are disclosed before booking confirmation.

5. Communication: a. Passengers must communicate all change requests directly to Cliche Car Service's designated contact channels, such as the customer service hotline or email address. b. Changes requested through third-party platforms or intermediaries may not be considered valid until confirmed by Cliche Car Service directly.

6. Last-Minute Changes: a. Last-minute changes remain subject to availability and operational feasibility. Any price differences and applicable fees must be disclosed and accepted before confirmation. b. Cliche Car Service reserves the right to refuse last-minute changes if they are not feasible or may disrupt the scheduled operations.

Please note that making changes to a booking may result in additional charges, and availability cannot be guaranteed. Passengers are advised to review and confirm all details before making a booking change.

Cliche Car Service is not responsible for articles lost, stolen, damaged, or left in our vehicles. You expressly waive any and all notice from Cliche Car Service regarding any lost, stolen, damaged or belongings left in our vehicles, or the disposal of same. Please check for your belongings before leaving the vehicle.

The excessive-cleaning fee is $350. The smoking-violation fee is $350. A single smoking incident requiring cleaning incurs one $350 fee, not two. Reasonable, documented passenger-caused damage or restoration costs may be charged separately. Ordinary wear and tear is excluded, and the same expense is not charged twice. No smoking is permitted in any vehicle.

For airport pickups, no passenger contact within 60 minutes after actual landing may result in a no-show only after reasonable documented contact attempts. We attempt the provided telephone number and use SMS or email as a second channel when available. If contact is established before the no-show determination, the reservation remains active, subject to applicable waiting charges.

For non-airport pickups, a passenger still unresponsive 30 minutes after scheduled pickup may be classified as a no-show after reasonable documented telephone contact attempts and SMS or email when available. If contact is established before that determination, the reservation remains active, subject to applicable excess waiting charges. No-shows receive no refund and incur the approved 100% no-show charge under the cancellation policy; this does not impose an additional stacked penalty. If you cannot locate your chauffeur, contact us at 623-632-8878.

Airport Arrivals:
Domestic arrivals include 45 complimentary minutes and international arrivals include 60 complimentary minutes, measured from actual flight landing. Flight delays are monitored separately from passenger waiting after landing. Additional waiting applies only after the complimentary allowance expires; complimentary time is never billed retroactively.

Non-Airport Pickups:
The first 15 minutes after scheduled pickup are complimentary. Additional waiting applies only after that allowance expires, without retroactive billing.

Excess Waiting Rates:
Excess waiting is rounded upward to started 15-minute increments: sedan/SUV $30 per increment; van/Sprinter $50 per increment; motorcoach $75 per increment. No waiting rate for other vehicle categories is established by this text. Separately agreed applicable corporate-contract terms take precedence. No-show procedures are stated above; hourly overtime is described below.

Additional stops on point-to-point and airport transfers cost $35 per stop. Hourly reservations have no separate per-stop charge for stops completed within reserved time. Time beyond the agreed hourly reservation is billed at the agreed hourly rate in started 15-minute increments, rounded upward. For example, 20 minutes of overtime at $120 per hour costs $60. Applicable overtime terms are disclosed before booking confirmation.

Cliche Car Service requires all service vehicles to remain smoke free. Smoking, including electronic cigarettes and vaping devices, incurs a $350 smoking-violation fee. A single smoking incident requiring cleaning incurs one $350 fee, not two. Reasonable, documented passenger-caused damage or restoration costs may apply separately; ordinary wear and tear is excluded and the same expense is not charged twice.

NO alcohol may be consumed in vehicles without a driver partition, NO exceptions. Alcohol consumption is permitted in the limousines for those over the age of 21. We will terminate the ride if anyone under the age of 21 is caught consuming alcohol without any refund. Cliche Car Service has the right to keep the divider down at all times with passengers riding under the age of 18.